Frequently Asked Questions

Q. What is computer-based testing?

A. Computer-based examinations are tests given to candidates at individual computer workstations. The workstations are located at proctored testing centers around the globe. Additional fees apply to candidates considering testing at locations outside the US and Canada.

Q. What should I expect the test to look like on computer?

A. The computer screen will display a single multiple choice test question to the candidate with four possible options. Candidates will click on their selected response which is recorded. Selecting a response will prompt the next question to be displayed on the screen.

Q. What is the format of the exams?

A. Exams are composed primarily of situational/scenario-based questions; however all examination questions will be in a multiple-choice, four-option format.

Q. What is a situational question? Is there a sample question anywhere?

A. Situational/scenario-based questions test candidates not only on their knowledge, but their ability to apply knowledge gained from study and on-the-job experience. UPPCC provides a few sample questions on the resources page of the website; http://www.uppcc.org/resources/practice_exam.

Q. How many questions are on the exam?

A. There are a total of 190 multiple choice questions (175 operational or scored and 15 pre-test or unscored).

Q. How much testing time will be allowed for candidates to take the new examinations?

A. Candidates taking the new examinations will be permitted 3.5 hours of testing time.

Q. How many times a year are exams given?

A. Examinations are offered twice annually, during the first two full weeks in May and the last two full weeks in October.

Q. Are examinations offered on a specific day?

A. No, exams are offered daily Monday through Saturday during the two week testing period. Exam candidates have the flexibility of choosing the day, time and location that is most convenient for them during the testing period.

Q. Can I just show up at a Prometric Test Center during the testing window and take the exam?

A. No. Advanced registration is required and only eligible candidates who have first successfully completed the application process are eligible to register for the examination. Approved applicants must schedule their exam with Prometric by the published registration deadline, which is five weeks prior to the start of the scheduled testing window.

Q. What should I know about arriving at the Prometric Test Center for my scheduled appointment?

A. Prometric takes their role of providing a secure test environment seriously and has enhanced security check-ins. To read more about their policies, visit: https://www.prometric.com/en-us/for-test-takers/pages/Test-Center-Security.aspx and https://www.prometric.com/en-us/for-test-takers/prepare-for-test-day/documents/TestCenterRegulations.pdf.

Q. Is there a deadline to apply?

A. Yes. Interested individuals without an approved application on file with the UPPCC must submit an application by the published application deadline which is typically nine weeks prior to the exam registration deadline. Only approved applicants will be eligible to continue to the next stage in the process which is to register for the examination. (View the Exam Schedule on the UPPCC Website for future testing dates and deadlines.)

Q. What if my application arrives after the published deadline for the new exams?

A. The UPPCC will accept late applications during a two-week period following the published deadline. Applications that arrive during this two-week period must include a late fee of $50. UPPCC will assume that applications received after the late period are applications for the next testing window.

Q. How long will it take to review my application?

A. The application review process takes approximately 4-6 weeks.

Q. If I schedule an examination and need to change the date, can I be accommodated?

A. Yes, an examination can be rescheduled with Prometric during the current testing window only; however, a rescheduling/cancellation fee will be assessed for rescheduling/cancellations made less than 30 days prior to the scheduled examination. The fee assessed will be determined based on the amount of advanced notice provided to the testing agency. No fee will be assessed for rescheduling/cancellations made more than 30 days prior to the scheduled testing date.

Q. Will I receive my score immediately following the exam?

A. No, results will be mailed to your home address within 6-8 weeks following testing window.

Q. If I fail the examination, will I be able to take it again?

A. Yes. Examinations are offered two times per year, which amounts to 2 opportunities to test under the 1-year life of an application. If re-testing is necessary, an additional fee will be required.

Q. How much does the certification program cost?

A. The program fees can be viewed on the UPPCC Website under the Fees Section.