All candidates for certification and persons currently certified by the UPPCC must comply with the UPPCC Code of Ethics & Professional Conduct. The UPPCC Code of Ethics & Professional Conduct is the basis for the UPPCC Disciplinary Policy.
For the purpose of UPPCC policy and procedures for addressing complaints against candidates enrolled in UPPCC certification programs who are either a current applicant, a certified professional, a certified professional with retired status or an individual who is representing him or herself as having a current certification (hereafter "Respondent"). Any individual may file a written complaint against a Respondent. The written complaint must include the date, stated complaint, relevant supporting materials, and the complainant's phone number and email address. The complaint should be addressed to the UPPCC Executive Director. The complaint shall be reviewed by the UPPCC Executive Director to ascertain if the criteria for acceptance of a complaint are met. The acceptance criteria are as follows:
- Complainant must have personal knowledge of the alleged violation or misbehavior or must be in a position to supply relevant reliable evidence of the violation.
- Complainant must demonstrate by documentation and factual evidence that the complaint involves an issue or issues directly related to one or more items of the UPPCC Code of Ethics and Professional Conduct. Matters of a personal nature or matters not related to the UPPCC Code of Ethics & Professional Conduct will not be considered.
- In order for the complaint to be processed, the UPPCC records must show the named Respondent is, at the time of filing, an applicant, a certified professional, a certified professional with retired status or an individual who is representing him or herself as having a current certification.